Refund policy

At Masters Beauty Store, we want you to be satisfied with your purchase. Eligible items may be returned within 14 days of delivery for a refund to the original payment method. Returns requested between 15–30 days may be eligible for store credit. All returns must comply with our Return & Refund Policy below.

Products must be unused, unopened, and in their original condition to qualify. Due to the hygienic nature of skincare products, we do not accept returns on opened or used items. Individual skin reactions or sensitivities—including redness, irritation, or allergic responses—are unpredictable and can vary from person to person. Products that may cause such reactions are not defective and are therefore not eligible for return or refund. Masters Beauty Store monitors return activity for abuse and reserves the right to limit returns or exchanges at its discretion. All returns are subject to validation and approval by Masters Beauty Store. We may request a driver’s license or government ID to verify your identity.

To start a return, you can contact us at support@mastersbeautystore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

  • Please inspect your order upon receipt.

  • Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exchanges:

  • The fastest way to get a new item is to return your current item for approval, then make a separate purchase for the replacement.

Processing Your Refund:

  • Upon receipt of your return at our warehouse and once the tracking status shows “Delivered,” please allow 3–7 business days for your refund to be processed. Refund processing times may vary depending on your bank or card issuer, and bank processing times are outside of our control.

  • We will notify you once your return has been received and inspected, and inform you of the refund status.

  • Approved refunds will be automatically issued to your payment method.

  • Refunds include the purchase price paid for the item(s), including applicable taxes, less any discounts, rebates, credits, previous refunds, and shipping charges. Shipping charges are non-refundable.

  • Shipping charges are non-refundable. Return shipping costs incurred for returning items are not refundable unless the return is due to an error on our part. If a prepaid return shipping label is provided, the cost of the label will be deducted from the customer’s refund.

  • Please note that your financial institution may require additional time after processing for the refund to appear on your account.

Return Monitoring:

  • Masters Beauty Store monitors return activity for abuse and reserves the right to limit returns or exchanges at its discretion.

  • We may request a driver’s license or government ID to verify your identity.